Do you have any technical questions about the application portal? Here are some answers to frequently asked questions.


Can I use mobile internet access to apply on the online portal?

IP addresses change all the time when you use Wi-Fi. This applies to devices such as smartphones or tablets and wireless routers. To safeguard your personal data, we use secure connections that are deliberately interrupted whenever an IP address changes. Ideally, you should therefore use a desktop PC for your online application.

Why do I receive a message saying ‘This vacancy has now expired’?

If you receive this message after selecting a job offer, please ensure that you have disabled all pop-up blockers but enabled cookies (Preferences/Internet options). It may also help to reload the page (F5 key).

How do I log into the application portal?

Once you have registered, you will be sent an email with your password. If you copy your password from the email, be careful not to copy any additional spaces. After logging in for the first time, you will be requested to change your password. The password must contain at least 6 characters including at least one numeric character.

Why am I unable to login even though I have a new password?

Over the course of time, applicants often register with a number of different email addresses. However, these addresses no longer work because the system only remembers the first email address. Therefore, a newly generated password will not work either. We advise you to try and login with your first email address and then request a new password.

If this fails, we will look into the problem for you with our IT team. If there are several parallel accounts, we will try to consolidate or delete these for you (more under ‘Technical support’).

You can also create a new account. In this case, you must use an email address you have never previously used with this system. When logging in for the first time, we always recommend using the same email address for the user name and for follow-up communication.

I have forgotten my password. What can I do?

Go to ‘Registered applicant’, click on ‘Request new password’ and enter the email address which you used to log in. You will be sent a new password directly. For security reasons, you must change this password the next time you log in.

Why do I receive a message saying ‘Email address already registered’?

If this message appears, it means that you have already registered with us using this email address. In this case, please go to the login area, click on ‘Request new password’ and request a password using your email address.

What do I need to know if I have not used my account for a long time?

When you register on our application portal, you create an account that serves as a basis for us to process information. We process your data in line with the applicable legal provisions on data protection.


If you have not used your account on for more than six months, your data protection declaration will no longer be valid and your account will be deactivated. You will therefore be unable to log into your account. Requesting a new password will not help here. In order to extend your data protection declaration, a message will be sent to the email address registered in your account in good time before it is due to expire.


If your data protection declaration was not reactivated in time and is now no longer valid, you can send an email to


Why am I not receiving emails from the application portal?

Some email providers label our emails as spam. Please check your spam folder regularly to ensure you are up-to-date with the status of your applications.

What are the key points to look out for when filling in the online application form?

Please allow approximately 15 minutes to fill in the online application form. Provide complete and precise answers to all of the questions asked and make sure you have all the necessary documents to hand (updated CV and cover letter). Pay attention to required fields that are marked with an asterisk (*).

Unfortunately, you cannot store your data reliably under ‘Qualification’. Please skip this section. This will not affect your application in any way.

Only when you have clicked on ‘Confirm and submit’ (yellow button at the bottom of the ‘Overview’ section) will the application be considered for the position advertised. The status of your application in your applicant account will then switch to ‘Applications submitted’.

What do I need to consider when uploading documents?

In addition to the fully completed online application form, we also always require a cover letter and your latest CV in tabular form. Please upload these documents as attachments to your application form.

When uploading documents, please remember:

  • You can only upload up to 10 MB per application
  • The following file types are supported: for CV, cover letter and other documents: doc, docx, pdf, odt; for photos: png, gif, jpg
  • Please note the following restrictions on file size: 1 MB each for cover letter and photograph; 2 MB each for CV and other documents
  • Zip files and other file formats not listed here cannot be uploaded

Can I make changes to an application that has already been submitted?

Once you have submitted an application, you can no longer make changes. This also applies to attachments. Should you wish to send documents later, please use the email address that was sent to you in the email exchange following receipt of your application.

Can I save my application and come back to it later?

You can quit your application account at any time (by clicking on ‘Save and close’) and continue filling in the form later on. The data saved can be accessed on the status page under ‘Applications in progress’. For security reasons, every time you save the application and return to it, you will have to upload the documents again under the ‘Documents’ tab before sending off the application.

If you are unable to see this tab, you are probably in the ‘Edit applicant profile’ field. Please return to the specific job offer and click on ‘Apply online now’. This is the only way to upload your documents and submit the application.

The data in your application account can only be seen by you. Only after you have submitted your application (yellow ‘Confirm and send’ button) will the data, including the uploaded documents, be transferred to CIM.

Will I receive acknowledgement of receipt after I have submitted my application?

After you have sent off your application, confirmation of receipt will be sent to the email address you have given. This is generated automatically and will reach you within minutes. Confirmation of receipt affirms your application has entered our application management system. If no email appears in your inbox, please check your spam folder and/or check to see whether you have actually sent off the application (by clicking on the yellow ‘Confirm and send’ button).

What is the Job Minder?

With the help of the Job Minder, you can save individual job postings on the ‘My applications’ page and view them again, even after the job posting has expired. This gives you direct access at any time to postings that are of interest to you. Once the job posting has expired, you will receive a message here to say that you can no longer apply for the job.

I have submitted my application. What happens next?

If you have applied for a specific position, we will contact you as soon as possible. This may be via telephone or email. We therefore ask you not to make any enquiries about the status of your application.

If you have submitted an unsolicited application, we will contact you should we have a specific vacancy that matches your qualifications profile.

How can I delete my account?

If you would like to delete your account, go to ‘Registered applicants’ – ‘Log-in data’ and use the ‘Delete account’ link. For reasons of data privacy, you are the only person who can delete your account in our job market.

How secure is my data?

CIM attaches high priority to data protection. This applies, in particular, to the personal data of applicants and interested individuals. Needless to say, our data transmissions are secure and encrypted and we comply with data protection regulations. In consultation with our data protection officer, we have implemented an authorisation and data protection strategy. As a result, your data is strictly confidential and only accessible to authorised persons. You can find detailed information on data protection on the login page.

What are the system requirements for using the portal?

You must meet the following system requirements to be able to access the job market and use the online application procedure:

  • Popular browsers such as Microsoft Edge, Internet Explorer, Mozilla Firefox, Google Chrome and Apple Safari are supported.
  • As a general rule, we recommend that you
    activate JavaScript
    deactivate pop up blockers
    enable cookies
    have a screen resolution of at least 1024x768

Who can help me with technical problems?

If you have any further technical questions about your online application or registration, please contact us via this page: CIM contact form